Refund & Cancellation Policy

Cancelling a table

Free, and up to you. A reservation costs nothing to make and nothing to cancel, so there is no charge and nothing to claim back.

Do tell us, though. Call 7900 890 041, or message the same number on WhatsApp. On a busy night a table you have released is a table someone else gets, and one you have not is a table that sits empty.

Moving a booking is the same conversation: we will move it wherever the night has room.

Turning up late, and not turning up

A confirmed table is held for a grace period after the booked time, which we tell you when we confirm. After that, on a full night, it goes back to the floor. Call if you are running behind and we will hold it as long as the night allows.

A no-show on an ordinary table booking carries no fee, because nothing was taken up front. Where an event booking has an advance against it, what happens to that advance is in the written confirmation for that event.

Advances and deposits on events

We take an advance only against a written confirmation, and that confirmation states the amount, what it is held against, and the notice you need to give to have it back. Nothing is deducted on a basis that was not written down before you paid.

So your event's cancellation terms are the ones in your confirmation, not a generic schedule on this page. Read it when it arrives, and ask us about anything that is not clear before you pay rather than after.

Where we agree in writing to move an event rather than cancel it, an advance normally carries across to the new date instead of being refunded.

If we are the ones who cancel

Then you get everything back. If we cancel a confirmed event, or cannot host it on the agreed date and you do not want the date we can offer instead, every rupee you have paid us against it is refunded in full, with nothing deducted.

The same applies where the venue cannot open for reasons outside anyone's control: an order of a public authority, a building-wide failure, a genuine force majeure. We refund the advance. What we cannot do is cover a cost you incurred elsewhere, and the limits in our Terms & Conditions apply to that.

Something wrong with the food or the drink

Tell us at the table, while we can still do something about it. A dish that is not what the menu described, not cooked as ordered, or not right in any way we should have got right, gets replaced or comes off the bill. That is the fastest and best outcome for both of us, and it is why the floor team would much rather hear it now than read it later.

Once a bill is settled and the evening is over there is nothing left to adjust at the table, so write to us instead: we will look into what happened with the kitchen or the bar, and come back to you. Where a bill was wrong - something charged twice, something charged that you did not have - we correct it and return the difference regardless of when you spot it.

How a refund is actually paid

Back the way it came. A card advance is reversed to the same card, a bank transfer to the same account, a UPI payment to the same handle. We do not refund to an account other than the one that paid, which is the ordinary rule against money being moved somewhere it did not come from.

Once we release it, the timing belongs to your bank and ours rather than to a promise we can make on their behalf. We will tell you the day we release it, and give you the reference to quote if it has not landed.

Booked or ordered through someone else

If a reservation, a delivery order, a coupon or a deal was bought on a third-party platform rather than with us directly, that platform took your money and that platform's cancellation and refund policy governs it. Raise it with them first: we cannot refund a payment we never received.

Where the fault is ours rather than theirs, tell us as well and we will sort it out with them.

Vouchers and prepaid offers

We do not sell gift vouchers, prepaid packages or memberships through this website. If a voucher or a promotional offer is ever issued at the venue or through a partner, the terms printed on it - its validity, where it can be used, and whether it can be exchanged for money - govern it, and those terms come with it.

Before you raise a chargeback

Talk to us. A chargeback filed with your bank takes weeks, freezes the amount while it runs, and usually ends up back at the same conversation we could have had on the phone. Where the money is owed to you, we would rather simply return it.

Asking for a refund

Write to contact@thebossjpr.com, or call 7900 890 041. Include the booking name and number, the date, the amount, how it was paid, and what went wrong. A refund is paid by BROTZEIT95, the entity the payment was made to.

We acknowledge a refund request when it arrives, tell you whether it is approved and on what basis, and if we are declining it we tell you why rather than leaving it unanswered. Nothing here affects your rights under the Consumer Protection Act, 2019.

Governing law

This policy is governed by the laws of India, and the courts at Jaipur, Rajasthan have exclusive jurisdiction. It sits alongside our Terms & Conditions; where an event's written confirmation says something different about that event, the confirmation governs. This is the version of 31 August 2026.

How to reach us

Write to contact@thebossjpr.com with "Refund" in the subject line, or call 7900 890 041. If it is easier, message the same number on WhatsApp.

By post or in person: BROTZEIT95, trading as BOSS Hyper Lounge, Floor No 10th, Laxmi Mandir, The Grand Walk, Tiraha, Tonk Rd, Guatam Nagar, Gandhi Nagar, Jaipur, Rajasthan 302015.

We answer during venue hours. Anything that needs the kitchen, the bar or the events team looked at may take a day longer than a reply.